Fair Go Casino Loyalty Program: How Rewards Work

What you can do with your comp points

Your points can be redeemed in the casino or exchanged for free spins through Fair eXchange. Fair eXchange is available from the top-right menu, giving you a direct route from your loyalty balance to selected game rewards.

• Earn 1 point for every $10 wagered.
• Build towards the 100-point threshold.
• Convert 100 points into $1 of casino value.
• Use points for casino redemption.
• Exchange comp points for free spins through Fair eXchange.

Free spins can be useful if you prefer pokies and want to use a reward without adding another cash deposit. The exact game attached to an exchange depends on the available reward, so check the offer shown when you choose to redeem.

The loyalty system sits alongside other Fair Go Casino promotions. For instance, a player might collect points during ordinary play and then use Fair eXchange for spins, while treating a separate Welcome Bonus or Deposit Bonus as a different promotion with its own rules.

Extra loyalty-style rewards beyond comp points

The loyalty experience also includes recurring player promotions and special events. These are separate from the standard points conversion, but they can give regular players more opportunities to receive bonuses, free spins or other rewards.

• Monthly loyalty bonuses are available.
• Koala's Diary, also called Kev's Diary, adds a new entry every Tuesday with exclusive freebies.
• Fair Go X magazine is published every 3 months and contains exclusive bonuses.
• Special no deposit bonus offers may be released for new game launches.
• Hidden promotions and bonus rewards can appear inside Fair Go blog articles.
• The Bubbling Pot of Fortune tournament has a $25,000 prize pool and is free to enter.
• Tournament entrants receive 70 free credits and climb the leaderboard by spinning Bubble Bubble 3.
• The referral programme pays $75 for each friend who registers and makes a qualifying deposit through a referral link.

The Bubbling Pot of Fortune tournament is particularly straightforward to understand: entry is free, the game is Bubble Bubble 3, and the leaderboard determines progress towards the $25,000 prize pool. The 70 free credits are awarded for entering.

There are also Lobby Jackpots, which you can opt into for $0.01 per spin. That is an optional feature, so include it only when the extra cost fits your play budget.

Mobile access and help with loyalty rewards

You can use the loyalty features through browser-based play on iOS and Android, with no app download required. Google Chrome is recommended for the best performance. On mobile, the deposit button sits in the middle of the screen and the Bonuses tab is in the footer menu.

If you need help with a reward or points redemption, Fair Go Casino offers 24/7 English live chat and email support. Telephone support is also available, and the automated chat bot Kev can handle quick queries. Live chat has an average response time of three minutes.

Fair Go Casino in Australia accepts Australian dollars, and all account transactions use 128-bit SSL encryption. Players must be at least 18 years old, and one account is allowed per user, IP address or household.