Responsible Gaming

Fair Go Casino is committed to supporting a safe, balanced and informed approach to gambling. Gambling should be an optional form of entertainment, not a way to make money, solve financial problems or cope with stress. Take time to understand the risks, set personal limits and only gamble with money and time you can comfortably afford to lose.

Fair Go Casino operates under a licence issued by the Curacao gaming authority. All transactions are protected by 128-bit SSL encryption to keep player data and funds secure.

Gamble for entertainment

Online gambling involves financial risk. There is no guaranteed way to win, and past results do not predict future outcomes. Games are based on chance or other factors set out in the relevant game information. A win is never owed after a loss, and a losing session cannot be changed by continuing to play. Treat every wager as an entertainment expense rather than an investment.

Before you start, decide how much money and time you are willing to spend. Once you reach either limit, stop playing. Your budget should cover essential costs first, including housing, food, bills, debts and other regular commitments. Never use borrowed money, money needed for living expenses, emergency savings or funds intended for someone else.

Only gamble when you are in a suitable frame of mind and able to make clear decisions.
Set a spending limit before each session and do not increase it while playing.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from your household budget and other financial priorities.
Do not gamble to win back money you have lost.
Avoid gambling when you are affected by alcohol, drugs, strong emotions or significant stress.
Remember that gambling outcomes are independent; a particular result is not more likely because it has not appeared recently.

A responsible approach also means accepting that stopping is always an option. You do not need to finish a session, use a promotion or continue because you have already spent money. If gambling stops feeling enjoyable or becomes difficult to control, take a break and seek support early.

Tools to help you stay in control

Fair Go Casino may provide safer gambling features that can help you manage your activity. Depending on the feature, these controls may allow you to set deposit, wagering, loss or session limits, take a temporary break, review your activity or close your account. Available tools, conditions and processing arrangements may vary, so check the information shown in your account or contact the relevant support team through the available service channels.

Set limits before you play

A limit is most useful when it is chosen before gambling begins. Consider setting daily, weekly or monthly limits that reflect your personal budget. Choose an amount that you can lose without affecting your wellbeing or responsibilities. If a limit is reached, do not try to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf.

Take a break or self-exclude

If you want to stop gambling for a period, use the available break or self-exclusion options. Self-exclusion is intended for people who want stronger protection from gambling activity. During a self-exclusion period, do not attempt to access the service through another account. If you believe you need ongoing support, consider self-exclusion alongside professional advice and practical support from people you trust.

Review your activity

Regularly review your deposits, wagers, losses, playing time and account history. Looking at the overall picture can help identify patterns that are easy to overlook during individual sessions. If the figures are higher than planned, pause your gambling and reassess your limits. You should never feel pressured to continue playing because of previous spending or because you are close to a desired result.

Protect your account

Keep your login details private and use reasonable security precautions on your devices. Do not share your account, payment details or access credentials with another person. Gambling through someone else's account, or allowing another person to use yours, can make it harder to monitor activity and maintain appropriate limits.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or background. It may develop gradually, and a person may not recognise the impact until gambling starts affecting finances, relationships, work, study, health or everyday responsibilities. You do not have to wait for a serious crisis before asking for help.

Possible warning signs include:

Spending more time or money gambling than you intended.
Increasing your wagers to seek a bigger thrill or recover losses.
Repeatedly trying to cut back or stop without success.
Feeling restless, irritable or preoccupied when you are not gambling.
Keeping gambling secret from family, friends or people who manage household finances.
Borrowing money, selling belongings or using credit to gamble.
Missing work, study, appointments or personal responsibilities because of gambling.
Arguing with people close to you about gambling or its financial effects.
Feeling guilt, anxiety, low mood or stress after gambling.
Continuing to gamble despite financial, relationship, work or health problems.

If any of these signs feel familiar, stop gambling and take the concern seriously. A trusted family member, friend, doctor, counsellor or gambling support service can help you make a plan. Support can include financial guidance, counselling, practical account controls and help with related issues such as stress, anxiety, depression or substance use.

If gambling is causing immediate danger, severe distress or thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in your state or territory. Your safety comes first.

Support, age and safer participation

Gambling is for adults only. Do not allow children or other unauthorised people to use your account. Keep your login details, payment information and devices secure, and log out when you finish. Do not share your account or place bets on behalf of another person. If you believe someone underage or another person has accessed your account, stop using it and raise the concern through the available Fair Go Casino support channels.

If someone close to you is experiencing gambling problems, try to approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Protect your own finances by keeping accounts and payment methods separate where appropriate. Do not provide money to cover gambling losses or take responsibility for debts you cannot afford.

Australian players can seek confidential information and support through recognised gambling help services, state and territory health services, financial counselling services and qualified mental health professionals. Gambling Help Online is one national source of information and support. Local services may offer counselling for people who gamble as well as support for family members and friends.

Practical steps if you are concerned

Stop gambling and remove access to gambling services where possible.
Use available account limits, breaks or self-exclusion options.
Tell a trusted person what is happening and ask them to support your plan.
Review your finances and seek independent financial counselling if needed.
Arrange an appointment with a qualified health professional or gambling counsellor.
Avoid borrowing money or using credit to continue gambling.
Return to gambling only if it is affordable, controlled and consistent with your wellbeing; otherwise continue your break or self-exclusion.

Fair Go Casino encourages you to act early, use the available safer gambling controls and ask for help whenever gambling no longer feels manageable. Responsible gaming is an ongoing choice: set realistic limits, monitor your behaviour, take breaks and stop when gambling is no longer affordable or enjoyable.