Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Fair Go Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to follow these terms, together with any game rules, promotional terms, privacy information and responsible gambling guidance made available on the website.

Fair Go Casino operates under a licence issued by the Curacao gaming authority. All transactions are protected by 128-bit SSL encryption to keep player data and funds secure.

1. Using the website

Fair Go Casino provides online casino services and related website features subject to these Terms & Conditions. The website may include games, account functions, payment options, promotions, information and customer support features. Some services may be subject to additional rules. If additional terms apply to a particular game, promotion or service, those terms form part of your agreement with Fair Go Casino.

You must read these terms before using the website. If you do not agree with them, you must not create an account, deposit money or use the services. Fair Go Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The current version published on the website applies to your use of the services. You should check this page regularly for updates.

Access to the website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether online gambling is lawful for you and for complying with all applicable Australian laws and any other laws that apply to you. Fair Go Casino does not represent that the services are suitable or available in every location.

Account eligibility and security

You must meet the applicable minimum age requirement and must not use the website if you are underage.
You must provide information that is accurate, complete and current when registering or using an account.
You may only create and use an account for yourself. Accounts must not be opened or operated on behalf of another person.
You must keep your login details confidential and take reasonable steps to protect access to your account.
You must notify Fair Go Casino if you believe that your account or login details have been accessed without permission.
You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.

Fair Go Casino may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used, before funds can be withdrawn or at other times where appropriate. You must provide genuine and readable information within a reasonable period. An account may be restricted, suspended or closed if information cannot be verified or if the information provided is misleading.

You must not allow another person to access or use your account. You must also not use another person’s account, payment method or personal information. Any attempt to avoid account controls, verification requirements or responsible gambling restrictions may result in suspension or closure.

2. Deposits, play and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks by payment providers, financial institutions and other service providers. Fair Go Casino may decline, reverse or delay a transaction where it is necessary to protect the account, comply with legal obligations, investigate suspicious activity or correct an error.

You should only deposit an amount that you can afford to lose. A deposit is not a guarantee of winnings, and game outcomes are not affected by the amount deposited, the length of play or previous results. Gambling involves risk, and you should never use money intended for essential living costs, bills, debt repayments or other financial commitments.

Funds must not be used for unlawful purposes, fraud, money laundering, sanctions evasion or any other prohibited activity. You must not attempt to conceal the source or ownership of funds. Fair Go Casino may retain, restrict or report funds where required by law or where there are reasonable concerns about unlawful or fraudulent activity.

Withdrawal requests may be subject to account verification, payment processing checks, applicable game conditions and any relevant promotional terms. Fair Go Casino may return funds through an appropriate payment method and may ask for further information before processing a withdrawal. You are responsible for reviewing transaction details and reporting any apparent error as soon as possible.

Games and fair play

You must use the games only for personal entertainment and not for commercial or professional purposes.
You must not manipulate, interfere with or attempt to exploit any game, software, payment system or website feature.
You must not use automated programs, bots, scripts, scraping tools or other technology to gain an unfair advantage.
You must not collude with other players or engage in fraudulent, deceptive or abusive conduct.
You must not take advantage of a technical fault, display error, pricing error or other obvious mistake.
Where a technical or recording error affects a game or transaction, Fair Go Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

Game results are determined by the applicable game systems and rules. Where a result is recorded incorrectly because of a technical issue, the affected result may be reviewed. You agree to cooperate with reasonable investigations relating to account activity, transactions, game play or security.

You are responsible for checking that your device, internet connection and software are suitable for accessing the website. Fair Go Casino is not responsible for losses caused by interruptions, device problems, network failures or other circumstances outside its reasonable control, subject always to rights that cannot legally be excluded.

3. Promotions, responsible gambling and account closure

Promotions, bonuses, free plays and other offers are subject to separate promotional terms. Those terms may include eligibility requirements, expiry periods, wagering or playthrough conditions, game restrictions, maximum values, deposit requirements and withdrawal rules. You should read the terms of an offer before accepting or using it. If promotional terms conflict with these Terms & Conditions, the applicable promotional terms will generally apply only to that promotion.

Fair Go Casino may cancel, amend, suspend or withdraw a promotion where this is reasonably necessary, including where an offer has been used in breach of its terms, where a technical error has occurred or where the offer is no longer available. Promotional participation must be genuine and must not involve abusive play, multiple accounts, coordinated activity or other conduct intended to obtain an unfair benefit.

Responsible gambling

Fair Go Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget and time limit before playing, take regular breaks and avoid gambling when affected by alcohol, drugs, stress or strong emotions.

Do not chase losses or increase your stake to try to recover money.
Do not borrow money or sell possessions to fund gambling.
Keep gambling separate from essential household spending.
Use available account controls and limits where you need help managing play.
Consider taking a break or requesting account closure if gambling is no longer enjoyable or manageable.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

You may ask Fair Go Casino about available responsible gambling tools, including deposit controls, time reminders, activity information, cooling-off options or self-exclusion arrangements where available. Requests for self-exclusion or account closure should be treated seriously. You must not attempt to bypass a restriction by creating another account or using another person’s account.

Suspension and closure

You may stop using the website or ask for your account to be closed. Fair Go Casino may suspend or close an account where there is a breach of these terms, a legal or regulatory requirement, a security concern, suspected fraud, suspected prohibited activity, an identity or age issue, or conduct that may harm the website, its users or service providers. Account closure does not remove obligations that arose before closure.

If an account is closed or restricted, you must not attempt to reopen it or create a replacement account without permission. Any remaining balance will be dealt with in accordance with applicable requirements, after taking account of verification, transaction reviews, promotional conditions and any lawful deductions or restrictions.

4. Website content, liability, privacy and complaints

The website is provided subject to availability. Fair Go Casino may change, suspend or discontinue a game, feature or part of the website without advance notice where reasonably required. Website content is provided for general information and may not always be complete or current. You should not rely on displayed information where you believe it contains an error.

You must not misuse the website, introduce malicious code, attempt to gain unauthorised access, interfere with normal operation or use the website in a way that could damage its availability, security or reputation. You must not copy, modify, distribute or commercially exploit website content unless you have permission or the law allows you to do so.

To the extent permitted by law, Fair Go Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment services, device or internet problems, unauthorised access resulting from your failure to protect account details, or your use of the website in breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You are responsible for any taxes, duties or reporting obligations that may apply to you in connection with your use of the services. You should obtain independent legal, financial or tax advice where appropriate. Fair Go Casino does not provide personal financial advice and does not guarantee that gambling activity will produce a profit.

Privacy and complaints

Personal information is handled in accordance with the Fair Go Casino Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, verification, security, customer support, service improvement, legal compliance and other purposes described in that policy.

If you have a question, dispute or complaint, you should contact Fair Go Casino through the support channel made available on the website and provide enough information for the matter to be reviewed. You may be asked to confirm your identity. Complaints will be considered in accordance with applicable requirements and internal procedures. Keep copies of relevant messages, transaction information and screenshots where they may assist with review.

These Terms & Conditions are governed by the laws that apply to the relevant Fair Go Casino service and your use of the website, subject to any mandatory rights or protections available to you under Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.

By continuing to use Fair Go Casino after these terms are published or updated, you confirm that you accept the current Terms & Conditions. If you do not accept an update, you must stop using the website and contact the available support channel about your account.