Privacy Policy

This Privacy Policy explains how Fair Go Casino may collect, use, store and share personal information when you visit the website, create an account, play games, make transactions or contact support. We aim to handle personal information fairly, securely and transparently. By using the website, you acknowledge that information may be handled as described below. This policy applies to players in Australia and should be read together with our other website terms and responsible gaming information.

Fair Go Casino operates under a licence issued by the Curacao gaming authority. All transactions are protected by 128-bit SSL encryption to keep player data and funds secure.

Information we may collect

The information we handle depends on how you use Fair Go Casino and the services available through the website. We try to collect information that is reasonably necessary for operating an online casino, supporting players, meeting legal requirements and protecting the website. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your account preferences, responsible gaming settings, communications preferences and information you provide when contacting customer support. This information helps us create and administer your account, respond to requests and provide relevant services.

Identity and verification information

To verify your identity, age and eligibility, we may request documents or other information. This can include identity documents, proof of address, information about the source of funds or other details needed for customer due diligence. Verification information may be checked using appropriate service providers and may be reviewed to help prevent fraud, account misuse, money laundering and underage gambling.

Payment and transaction information

We may record deposits, withdrawals, wagers, wins, losses, bonuses where applicable and other account transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment, resolve a transaction, prevent fraud and maintain accurate account records. We do not require you to send full payment card details through ordinary support messages.

Device, cookie and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, time of access and interactions with website features. We may also record information about errors, performance and security events. This helps us operate, maintain and improve the website and identify unusual or unauthorised activity.

How we use and share information

Fair Go Casino may use personal information for the following general purposes. The information used will depend on the reason it was collected and the services you use.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and requested services.
Checking identity, age, eligibility and account ownership.
Conducting fraud prevention, security, risk management and anti-money laundering checks.
Monitoring activity to detect abuse, suspicious behaviour, collusion, unauthorised access or breaches of our terms.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Responding to complaints, disputes, information requests and other communications.
Personalising website content and improving usability, performance and service quality.
Sending service messages, security notices and other account-related communications.
Sending promotional communications where permitted and where you have provided the required consent or otherwise allowed us to do so.

We may combine information collected from your account, transactions, devices and website activity where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a suitable basis or, where required, your consent.

Sharing information with service providers

We may share relevant information with service providers that help operate the website and provide services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications and security. They are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect players or the public, investigate suspected unlawful activity, enforce our terms or protect the rights and security of the website. If the website or its operations change, information may be handled as part of that change in accordance with applicable privacy requirements.

Some service providers or recipients may process information outside Australia. Where this occurs, appropriate steps should be taken to protect personal information and support compliance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that help the website remember settings, keep sessions functioning, understand how pages are used and support security, analytics or relevant communications. Some cookies are necessary for website features, while others help us improve the service.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls differ, so check the help information for your chosen browser.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, secure systems, monitoring and staff or provider procedures. No online transmission or storage system can be guaranteed to be completely secure, so you should keep your password confidential and contact support promptly if you suspect that your account has been compromised.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after your account is closed. This may include account, verification, payment, transaction, security or communications records. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@fairgocasino-australia.top. Please explain your request clearly and provide enough information for us to identify your account safely. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent information being disclosed to the wrong person.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
Correction: tell us which information is inaccurate, out of date or incomplete and ask us to update it.
Deletion: ask us to delete personal information where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to promotional communications or update your marketing preferences. You may also use an unsubscribe option in a promotional message where one is provided.

A request to delete information may not remove records that we are required to retain for legal, security, dispute-resolution or responsible gambling purposes. Similarly, withdrawing marketing consent will not stop essential service communications, such as account, transaction, security or important policy messages.

Questions, complaints and policy updates

If you have a concern about how your information has been handled, please contact support@fairgocasino-australia.top so we can review it. We may update this Privacy Policy when our services, technology, processes or legal obligations change. The latest version published on the website will apply from its stated publication or update date. We encourage you to review this page periodically.